Quality Question Bank
for Exam preparation

Q2. The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______________.

1. producing a product that meets the requirement
2. nonconformance to the requirement
3. any cost for quality personnel and tools
4. any extra cost to hire a quality consultant
5. all extra efforts to implement a quality program

Q3. The focal point of all quality control should be:

1. Price focus
2. Cost Focus
3. Customer Focus
4. Manufacturing Focus

Q4. Quality circles work best if employees are initially trained in ______________

1. Group dynamics
2. Motivation principles
3. Communications
4. All of the three.

Q5. The acronym DMAIC stands for:

1. Develop, Metrics, Analyze, Implement, Contain
2. Define, Measure, Analyze, Improve, Control
3. Define, Metrics, Analysis, Implement, Control
4. None of the above

Q6. Quality is often influenced by all of the following except:

1. fabrication processes and methods
2. supervision
3. inspection
4. cost of materials
5. design

Q7. Let p0 be the incoming fraction defective and p1 be the outgoing fraction defective (Assume both p1 and p0 is greater than 0). If rectifying inspection is performed then:

1. P0
2. P1
3. None of the above
4. Cannot be determined

Q8. The purpose of tollgate reviews is to:

1. Ensure the project stays on track
2. Reinforce priorities
3. Allow management to show their continued commitment
4. All of the above

Q9. The Voice of the Customer

1. The number of errors in the process
2. A control chart with control limits
3. The department's output target
4. The customer's specification limits

Q10. Which are the best two charts to show trends in a process?

1. Gantt and CPM
2. Pareto and Control
3. Control and Run
4. Histogram and Run
5. Gantt and Pert